A Word from our Customers
Dolores "Dollie" Hood, Personnel Security Officer, Critical Infrastructure Protection & Security (CIPS) Department of Treasury Office of the Comptroller of the Currency
Records Management Services has been a contractor for the Office of the Comptroller for the Currency, U.S. Department of the Treasury for two years. During that time they have always delivered extremely professional and efficient service. We started our contract with RMS with bi-weekly shredding service but when we noticed that we were needing more pick-ups, RMS was willing to come as often as we needed. They were very flexible on the pick- days, times and frequency. Anytime I had a question, they were able to provide answers and/or solutions rapidly. When we needed extra document bins, they never hesitated to provide more equipment. I wouldn't hesitate to recommend RMS to anyone who requires document shredding. The RMS staff make the job seem effortless. They are a great company to work with. Kudos to RMS!
Jefferson Security Bank,...Sheila Owens, Office Manager, Barron Branch, Shepherdstown, WV
Why did you chose to do business with RMS?
RMS was chosen for a few reasons
(1) We needed a better method of shredding,
(2) RMS recycles our shredded paper and
(3) RMS is a locally owned and operated company.
We continue our business with RMS because you provide us with good customer service.
Jefferson Memorial Hospital,...Traci Baker, Adm. Asst. to Facilities, Safety & Security, Ranson, WV
WHY DO WE DO BUSINESS WITH RMS? .. because they provide wonderful service to all of us here at JMH.
WHY DO YOU CONTINUE TO DO BUSINESS WITH RMS? … because they provide JMH with complete shredding service with a smile :)
Washington County Board of Elections, ...Kaye Robucci, Election Director, Hagerstown, MD
We began using RMS in 2011 and I wish we would have started sooner.
I work for the Election Board in Washington County and we are permitted to dispose of election documents and voter change of addresses after a certain amount of time. I can’t tell you what a relief it is to know that our important election documents and confidential voter information is being shredded by RMS and that someone isn’t going through our trash at the local landfill. It is one less thing that I need to worry about.
The people at RMS (Jim and Teresa) are wonderful to work with. They adjusted our shredding schedule based on our needs. They are always courteous and professional. I have no complaints.
Capon Valley Bank, ...Marty A. Rinard, AVP Financial/Operations, Wardensville, WV
Why do business with RMS? – Truthfully, at the time we signed up, you were the only one to call me back! There were only a couple vendors in the area at the time and we knew we were ready to start outsourcing our shredding. Your sales rep at the time immediately responded and came to our site with a proposal that was perfect for our needs at the time.
Why do we continue to do business with RMS? – The biggest reason is the level of service. Everyone has been responsive to questions or concerns that we may have had. Any time we’ve requested something special, the request was accommodated on the next run. The drivers are very professional and do an excellent job of getting in and out with minimal disruption. Communication has always been excellent as well. Anytime a run has to be changed, notification is given well in advance so we can plan for the change.
Hawse Health Center,…Zachary Hanson, CFO, Baker, WV
I chose RMS is because they are a locally owned company in the state of WV. My experience with RMS has been excellent and very dependable. All of my locations seem to be very satisfied with the service.